CleanMyMac X: Make Your Mac As Good As New

These aren’t malicious files but were designed to be detected as malware by antivirus products so you can test the functionality of the software. If you want the real-time monitor, you need to download the software from the MacPaw store. There are different versions of CleanMyMac X available on the App Store and Setapp as well, but macpaw customer service these versions may differ slightly due to Apple not permitting some CleanMyMac X features. The Malware Removal feature is the deep scan that checks every nook and cranny looking for bugs that may be hiding. The best antivirus software scans the entire machine to make sure your device is clean, and CleanMyMac X is no exception.

Claim your profile to access Trustpilot’s free business tools and connect with customers. My apps were crashing and when I tried to run Malware removal CleanMyMac crashed. I got a response from the company that asked me to run a helper app (that I’d already run). That app crashed and I reported it, but never heard back for 2 days.

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Not only was MacPaw involved in the billing, but they also teamed up with a company called Paddle. Both of them didn’t do much to help me get my account up and running again. They sent me instructions that were hard to follow even though I had already paid.

• For example, I thought Speed was a category option, but it was not.
• At ComplaintsBoard, we believe in the power of true customer stories.
• Click the Update button and you’ll have the latest version of your apps in no time.
• This requires listening and hearing them no matter how angry, irritated or disappointed they might seem.
• So we recommend you take a look at our best antivirus software guide for alternatives.

They were thorough and it was apparent to me that they cared about me. Getting that kind of response from a major corporation in this day and age is almost unheard of. I am delighted that I received such treatment from MacPaw. Onboarding makes sure all the newcomers have the knowledge necessary for developing and growing within SupportYourApp structure. And we do it all with our customers and clients in mind. 75% of professionals say teamwork and collaboration are very important for their productivity.

Teams

For the most part it is due to customers’ preferences and expectations. The current events like the COVID-19 are making their changes too. For example, 58% of retail businesses now think their teams will keep on working from home at least partially even when the pandemic is over. 35% of business owners think home will become a primary working spot for their teams. But if you need an antivirus that you can customize to schedule scans and catch the latest malware, we can’t promise you’ll be in the best hands with this software. CleanMyMac X lacks third-party test results and failed our in-house test.

Among its products are top-ranked apps like CleanMyMac, Setapp, and Gemini Photos. There’s a support center on the MacPaw website where you can select the CleanMyMac X product, then choose from the options for help. This includes a Knowledge Base with a library of resources to check for assistance with an issue.

The first step is expanding the team with the right professionals. Correct hiring and onboarding processes can make sure you are getting the right people into the right positions and provide them with the right skills and knowledge. This was paramount to not alienate their existing customer base. Paddle has also supported MacPaw in transitioning how they set their financial targets and KPIs to be a better fit with SaaS. This included reducing the focus on checkout conversion rate and more emphasis on customer retention, monthly recurring revenue, and customer lifetime value.

They don’t tell you that it causes serious problems with memory usage. Couldn’t do a thing, couldn’t understand why Finder etc couldn’t load. I had to take them in to Apple, they uninstalled the Clean my Mac software, and now they are all working fine. Apple advises this is a common problem with this software. MacPaw won’t issue a refund, and I have incurred extra costs to fix my laptops.

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It was so frustrating and not worth the money or effort. Eventually, I just ended up uninstalling the software and went elsewhere. After the onboarding, future retail customer service professionals are ready to soak in a decade of SupportYourApp experience through an extensive training program. During it our newest customer service consultants get all the information on the product or service they will be supporting. Adopting the best training techniques and developing them to perfectly suit your needs might take a lot of time. In the long run it will turn your retail customer service team into real professionals in the field.

Next was information about CMM X’s database of malware software and when it was last updated. By default, Smart Scan is selected when CMM X is launched. Use table navigation to explore other listed options. On a selected item, VO + Right Arrow once and there is a brief description of the selected item.

Not only do you get a malware removal tool, but you get optimization tools, a file shredder, a mail attachment remover, and more. Use this comments board to leave complaints and reviews about MacPaw. Discuss the issues you have had with MacPaw and work with their customer service team to find a resolution.

Yes, but there is a free version to test out all the features. Update all your apps in one sweep, including the macOS itself. Everything is refreshed, and you can see what’s been added in each update. Visit MacPaw.com to learn more about the company and its suite of Mac software tools. To mark the anniversary and thank those who have supported and trusted the company for all these years, MacPaw launched an international creative campaign, “15 years of new firsts”. The campaign is about the challenges of first attempts and the fight against the anxiety of new beginnings.

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Personally, it’s not my cup of tea, but I can see the appeal for others. It’s the perfect tool for keeping your Mac running smoothly and efficiently. With every new version released, it just gets better and better. So if you’re on the fence about whether or not to give it a try, take it from me, it’s definitely worth it. Do what your customers would expect from you without them asking.

• In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days.
• 74% of customers get frustrated if their online retail experience is not personalized.
• Everything is refreshed, and you can see what’s been added in each update.
• This way no dip in retail customer service will escape the management’s attention, and they will be able to address them right from the get-go.

Under the Applications section of the CleanMyMac X dashboard, you’ll see the Uninstaller option. When you use this feature, the program shows you all the applications installed on your Mac. It also displays how much space they’re taking up on your device and lets you choose any apps you want to uninstall. CleanMyMac X offers a free and paid version of its antivirus. Like most software, there are limitations to the features you’ll get without a paid plan.

Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience. ComplaintsBoard values reviews that come with real evidence. Whether it’s a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. I Had a problem with a «risk ware» which my version of «CleanMyMac X». I followed his/her advise and this time the threat was removed. Support has been great and they helped with some account things too for multiple systems. We also never stop checking the level of their knowledge and often conduct tests and quizzes to make sure everyone is on top of their game. Your customers will be heard through any channel you choose…

They didn’t even offer to give me back my money or send me a working copy of the original program—which you can’t even get anymore. So, ya’ll just take my word for it and don’t even think about using this here software. The age of MacPaw’s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services. MacPaw is a Ukrainian company that develops popular software for macOS and iOS.